Qovia’s E911 capabilities track IP phones in real time as they move from point to point within the network. When connected to the Nortel Communication Server 1000, the Qovia Location Gateway Server collects location data for IP clients that are also connected to the Nortel Communication Server. The Qovia Location Gateway Server gathers and forwards E911 data to the appropriate Public Safety Answer Point (PSAP), enabling emergency personnel to be dispatched to a user’s location.

Customers can also deploy one or more dedicated Qovia Location Information Servers throughout the network. The Qovia Location Information Servers work with the data network to determine the network port to which each client or phone is connected. Changes to a phone’s network port is detected within seconds, and the Qovia Location Information Servers often locate a phone even before it is fully up and available to the user. Updates are then sent to the central Qovia Location Gateway Server, which communicates any location changes to the Nortel Communications Server.

Administrators configure a wire map that the Qovia Location Gateway Server uses to determine a physical location, based on the network port to which a phone is connected. The wire map translates connections to a specific switch or an IP address range to a zone that feeds to the PBX. The wire map can be as detailed as an individual office or conference room, allowing the PSAP to identify a specific location within a building for timely and accurate response.