Challenge
The Facility Maintenance Management System (FMMS) at the National Park Service (NPS) PoP (Program of Projects) tool was introduced to help facility managers document complex project costs in detail; however, tool training was not included in the contract. Stakeholders approached the Facility Workforce Career Academy (FWCA) Training Group within the Historic Preservation Training Center (HPTC) to convert an hour-long recorded walk-through of the PoP Tool to an accessible training support. Complexity and poor quality of the screencast recording presented a challenge for the audio description (required for section 508 compliance) and an hour-long video was not useful for people seeking performance support while using the tool.
My Role
As Training Administrator in a promotion detail to HPTC, I was tasked to review projects and consult with stakeholders to ensure suggested solutions would solve their challenges, within the constraints of the FWCA Training Team resources.
Action(s)
I consulted with the stakeholders in IT and the FMMS PoP Support Team and considered the provided captured video; the requested solution was not possible with our resources, or likely to be effective. I then prototyped and presented a revised solution of task-based micro-learnings arranged with a TOC that users could easily access on the job. Using Camtasia, Photoshop, and Articulate RISE, I prototyped a RISE “course” of micro-learnings with short live videos and spotlighted/described graphics in process blocks to provide topic-based lessons for the point of need. I also provided the stakeholders with Camtasia user licenses and training plus resources to re-record key micro-videos while providing audio descriptions in their walk-through to eliminate the need for audio description processing. I created a Camtasia template to title and professionalize each video then shared the plan and template with a teammate to develop in a short period of time.
Result(s)
The revised Pop Tool Training was released to ensure seamless access, output to SCORM for the LMS and HTML5 for the FMMS Community of Practice as a user resource (did not require LMS login). As some FMMS users had shared computers, it was important that they could access training resources more readily from phones or tablets. Stakeholder teams were setup to upskill and more quickly release training as the PoP Tool was (frequently) updated.