Challenge
The Finishing Trades Institute (FTI) International sought a comprehensive introduction to their FTI Crane Signalperson Certification Program that might introduce concepts and practice early in training and prepare learners better/faster for on-site training with real equipment. They previously expected learners to review handbooks and watch disconnected videos as background.
My Role
As Senior Instructional Designer at Mosaic, I was brought into this project mid-development and asked to orient it with clear objectives, work with multimedia developers to design interactions, and ensure consistency/quality throughout the training.
Action(s)
The solution was a combination of e-learning built in Captivate and Unity with videos for an immersive introduction to hand-signaling and decision-making when directing various types of cranes. I collaborated with stakeholders to reverse-engineer formative and terminal objectives, then documented task analysis and designed interactions for multimedia to ensure scaffolded practice. I managed expert photo and video shoots, subject matter expert reviews, and quality assurance throughout the multi-modal project, as well as feedback loops with the multimedia team and project manager.
Result(s)
The resulting multi-modal approach introduced terminology and best practices while allowing immersive practice in a virtual context with a wide variety of cranes, without requiring workers to travel to a training site. Facilitators at the in-person stage of training reported that workers using the immersive training were 80% better prepared to practice in live scenarios on-site.
Project Link(s): View Project Overview