Challenge
The National Park Service Archeologist requested support from the Learning & Development team to assess the training needs of the broad range of employees and seasonals who handle archeological collections management, which differed in many ways from the those for museum collection management. She did not know where to start.
My Role
As Senior Instructional Designer with the Mather Training Center, I was assigned to conduct initial discussions and training analysis with key stakeholders.
Action(s)
After leading initial stakeholder discussions I proposed, created and deployed a survey to gather information about the content, context, and learners to be addressed by ACM training offerings, as well as those in the field who may support the ACM effort, as members of a Working Group, as subject matter experts, or as pilot participants. The survey was sent out in two waves to ensure a broad reach to seasonal and furloughed workers and had a 50% response rate. I analyzed the qualitative responses using AI and presented them with visualizations and suggestions for next steps, then helped organize Working Sub-Groups around key challenge areas.
Result(s)
With this initial data and insight, the NPS Archeologist was able to being forming Working Groups around 3 main identified challenge areas to explore training needs.